Frequently Asked Questions
Everything you need to know about our premium sailing and sports gear.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping for our sailing gear may take 7-14 business days depending on the destination and customs processing.
How do I return an item that doesn't fit?
We offer a 30-day return policy on all unworn items with original tags. You can initiate a return through our online portal to receive a prepaid shipping label.
Are North Sails jackets waterproof or water-resistant?
Most of our performance jackets are fully waterproof with taped seams, while our lifestyle range offers water-resistant protection. Please check the 'Technical Features' section on the product page for specific ratings.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
How should I care for my technical sailing gear?
To maintain the integrity of technical fabrics, we recommend rinsing with fresh water after salt exposure and machine washing on a cold, gentle cycle. Avoid fabric softeners and tumble dry on low heat to reactivate DWR coatings.
Do you offer a warranty on your products?
Yes, North Sails provides a 2-year warranty against manufacturing defects on all apparel and accessories purchased through our official online store.